In the current economic turmoil your aftermarket service offering has a crucial role in determining the long-term profitability and market position of your business. As many products and services become increasingly commoditized, aftermarket is often an “order winner” in many markets. There are significant opportunities at hand. In order to gain market shares, now is the time to strengthen your competitive edge by harnessing customer loyalty and re-engineering your service portfolio. But with the pressure to deliver more with less in a volatile and unpredictable market – how can you turn theory into reality?
As Chairman I am pleased to welcome many of you to Stockholm 30th of November-2nd of December the 5th edition in a series of highly successful Supply Chain Management conferences for the European audience hosted & organized by Midfield Media. This platform brings a unique opportunity to learn from and network with the leading multinational aftermarket players– how they have maintained and strengthened client relations as well as boosted profitability through innovative aftermarket strategies. We feature cross industry business cases, showcase best practices and focus on the very latest experience.
Key topics addressed in Stockholm:
Effective Services Innovation & Design
Strategies for building a global successful Aftermarket Organization
Design for Service – the life cycle perspective
Business analytics drives performance and facilitate continuous success
I look forward to sharing knowledge and continuing the discussion Stockholm!
Sincerely,
Richard Wilding, Full Professor of Supply Chain Strategy, Cranfield School of Management, UK.
- The leading discussion forum focusing on Aftermarket Service Excellence across all industries
Is your Aftermarket Organization and Supply Chain ready for the economic revival?
In the current economic upturn your aftermarket service offering has a crucial role in determining the long-term profitability and market position of your business. There are significant opportunities at hand. In order to gain market shares, now is the time to strengthen your competitive edge by harnessing customer loyalty and re-engineering your service portfolio. But with the pressure to deliver more with less in a volatile and unpredictable market – how can you turn theory into reality?
In our series of successful Supply Chain Management conferences, we are now pleased to invite you to Aftermarket Europe 2010 in Stockholm. This platform brings a unique opportunity to learn from and network with the leading multinational aftermarket players– how they have maintained and strengthened client relations as well as boosted profitability through innovative aftermarket strategies. We are featuring cross industry business cases, showcasing best practices and focusing on the very latest experience.
Some of the key topics that will be discussed:
• Learn how to gain competitive advantage through innovation & collaboration in the Aftermarket Supply Chain
• The Aftermarket Value Proposition – learn how to present value so that customers are willing and able to pay for it!
• How to build a successful Aftermarket Organization globally? – Strategies and key considerations
• After Market Talent Management – How to manage the shift in competence needs?
• Best Practice Channel Strategies – for optimal customer outreach
In order to maximize learning and networking, Aftermarket Europe 2010 provides a range of complementary features. During the meeting you will take part of presentations from key industry experts and leading practitioners, as well as vivid leadership panels. Further you will be engaged in the forum yourself via our round table discussions with fellow guests, as well as through participation in the hands-on interactive workshops.
Do not miss this unique opportunity to gain insights from and benchmark with the leading organizations across Scandinavia, Europe and beyond!
I look forward to meeting you in Stockholm at December 1st & 2nd!
Danfoss Power Electronics Global Service– Best Practice: Continuous Improvement in Value Adding Service Offerings – for customer loyalty and higher profitability!
TTS Marine– Best Practice: Building a Successful Aftermarket Organization Globally – How to meet the needs of a diverse, global customer base with different expectations and demands for service?
Sony Ericsson – Best Practice: Growing Customer Loyalty at a Lower Cost & Focused Channel Strategies for Optimal Client Outreach
SKF– Best Practice: The Aftermarket Value Proposition – methods to convey the offered value and TCO in a convincing way, so that clients are willing to pay for it.
FMC Technologies– Best Practice: Efficient Forecasting tools for Pro-Activeness in a volatile environment.
9 Sep 2010 16:09
Interviews from Aftermarket Europe 2010
Interview with Mikael Haglund, Chief Technologist, IBM Sweden, Kevin Wheatland, Adviser Technology Services Management,Visiting Professor, Peter Berggren, Vice President, Soft Products AB Volvo, Joakim Rylander, Director of Business Development, Support & Services, SAAB and Martin Gunnarsson, Product Director Maintenance & Engineering, IFS
In the current economic upturn your aftermarket service offering has a crucial role in determining the long-term profitability and market position of your business. As many products and services become increasingly commoditized, aftermarket is often an “order winner” in many markets. There are significant opportunities at hand. In order to gain market shares, now is the time to strengthen your competitive edge by harnessing customer loyalty and re-engineering your service portfolio. But with the pressure to deliver more with less in a volatile and unpredictable market – how can you turn theory into reality?
As Chairmen we were pleased to welcome many of you to Aftermarket Europe 2011, held on May 25-27th in Copenhagen, which was the 4th edition in a series of highly successful Supply Chain Management conferences for the European audience hosted & organized by Midfield Media. This platform brings a unique opportunity to learn from and network with the leading multinational aftermarket players– how they have maintained and strengthened client relations as well as boosted profitability through innovative aftermarket strategies. We featured cross industry business cases, showcased best practices and focused on the very latest experience.
Some of the key topics that were discussed:
Effective Services Innovation & Design – Boosted customer loyalty and profit margins throughout the product life cycle
How to build a successful Aftermarket Organization globally? – Strategies and key considerations
Design for Service – adopt the life cycle perspective as you design the products!
Aftermarket & Business Intelligence – how to use business analytics to drive performance and facilitate continuous success
This success event was held in Copenhagen, which is most beautiful in May and provided three days of top class networking and knowledge sharing that promised to develop your Aftermarket offering further.
Thank you all for making an engaging and rewarding business platform!
Sincerely,
Richard Wilding Full Professor of Supply Chain Strategy, Cranfield School of Management, UK.
Kevin Wheatland Professor, Liverpool John Moore’s University Adviser Technology Services Management, Service Pulse International
VerkstadsForum har träffat IFSs Martin Gunnarsson, t v, och Christer Johansson inför årets stora stora eftermarknadsevent Aftermarkets Europe i Köpenhamn den 5-7 maj.
Det alltfler företag vill är att klättra i värdekedjan, att komma närmare slutanvändaren med eftermarknadstjänster för att tjäna pengar på sina produkter under hela livslängden. Vi fokuserar på att göra detta möjligt, säger produktchefen Martin Gunnarsson på IFS i ett förberedande möte med VerkstadsForum inför eventet Aftermarket Europe i Köpenhamn 5-7 maj. Han har 15 års erfarenhet inom eftermarknad och tar tre exempel på det han ser som en trend att företagen börjar fokusera mindre på produkter och mer på den nytta de för med sig:
Saab som utvecklas från att leverera produkten flygplan till tjänsten flygtimmar och har konsoliderat sitt IT-stöd genom att gå från 59 egenutvecklade system till ett och i fjol teckna koncernavtal med IFS.
Autotank har utvecklats från att sälja bensinpumpar till en heltäckande leverantörer av kompletta drifttjänster till Statoil, Conco Jet, OKQ8, Shell och Preem och därmed har eftermarknadens andel av omsättningen ökat från 5 till 55 % på tio år.
Tomrasom utvecklats från att sälja burkautomater till att sälja tjänsten ”maximal tillgänglighet” till livsmedelshandeln mot bakgrund av att butiksägare noterat att kunder som pantar burkar köper för 52 % mer än de som inte gör det.
- The leading pan-European discussion forum focusing on Aftermarket Service Excellence across all industries
Is your company reaping the full benefits of a strategic, customer-centric and streamlined aftermarket service and sales organization?
Although more than 90% of a company’s resources today are deployed in product development and production, aftermarket sales constitutes approximately 50% of average turnover – a share expected to increase! In fact the current times of recession, with companies maximizing the ROI on their taken investments, provide significant opportunities for your aftermarket service offering.
In our series of successful Supply Chain Management conferences, we are now pleased to invite you to Aftermarket Europe 2011. This platform brings a unique opportunity to learn from and network with the leading aftermarket players across northern Europe – how they have maintained and strengthened client relations as well as boosted profitability through effective aftermarket strategies. We are featuring cross industry business cases, showcasing best practices and focusing on the very latest experience.
Some of the key topics that will be discussed:
Moving up the value chain from a product provider to a holistic offering including aftermarket services – how to successfully make the transition?
Design for Service – adopt the life cycle perspective already in the design phase of your products!
Effective forecasting practices of customer needs and demands, for storage optimization and continuous customer satisfaction
Services Design Best Practices – for customer loyalty and boosted profit margins throughout the product life cycle!
How to build a successful Aftermarket Organization globally? – Strategies and considerations
In order to maximize your learning and networking experiences, Aftermarket Europe 2011 provides a range of complementary features. During the meeting you will take part of presentations from key industry experts and leading practitioners, as well as vivid leadership panels. Further you will be engaged in the forum yourself via our round table discussions with fellow guests, as well as through participation in the hands-on interactive workshops.
Do not miss this unique opportunity to gain insights from and benchmark with the leading organizations across Europe.
I look forward to welcoming you in Stockholm at December 1st & 2nd!
Sincerely,
Per Falkenius, General Manager
Aftermarket Europe 2011
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