- The leading pan-European discussion forum focusing on Aftermarket Service Excellence across all industries
Is your company reaping the full benefits of a strategic, customer-centric and streamlined aftermarket service and sales organization?
Although more than 90% of a company’s resources today are deployed in product development and production, aftermarket sales constitutes approximately 50% of average turnover – a share expected to increase! In fact the current times of recession, with companies maximizing the ROI on their taken investments, provide significant opportunities for your aftermarket service offering.
In our series of successful Supply Chain Management conferences, we are now pleased to invite you to Aftermarket 2010. This platform brings a unique opportunity to learn from and network with the leading aftermarket players across northern Europe – how they have maintained and strengthened client relations as well as boosted profitability through effective aftermarket strategies. We are featuring cross industry business cases, showcasing best practices and focusing on the very latest experience.
Some of the key topics that will be discussed:
- Moving up the value chain from a product provider to a holistic offering including aftermarket services – how to successfully make the transition?
- Design for Service – adopt the life cycle perspective already in the design phase of your products!
- Effective forecasting practices of customer needs and demands, for storage optimization and continuous customer satisfaction
- Services Design Best Practices – for customer loyalty and boosted profit margins throughout the product life cycle!
- How to build a successful Aftermarket Organization globally? – Strategies and considerations
In order to maximize your learning and networking experiences, Aftermarket 2010 provides a range of complementary features. During the meeting you will take part of presentations from key industry experts and leading practitioners, as well as vivid leadership panels. Further you will be engaged in the forum yourself via our round table discussions with fellow guests, as well as through participation in the hands-on interactive workshops.
Do not miss this unique opportunity to gain insights from and benchmark with the leading organizations across Europe.
I look forward to welcoming you in Stockholm at December 1st & 2nd!
Sincerely,
Per Falkenius, General Manager
Aftermarket 2010
e-mail: per.falkenius@midfieldmedia.com
Phone: + 46 (0) 8 650 74 40
