www.aftermarketeurope.com » Aftermarket Europe 2011, Copenhagen, Denmark 25-27 May, Hilton Copenhagen Airport, REGISTER TODAY! CALL +46 8 650 02 70

Chairman Richard Wilding, Professor of Supply Chain Strategy, Cranfield School of Management

robert — Tue, 08 Nov 2011 12:25:00 +0000

Professor Richard Wilding. As Chair (Full Professor) in Supply Chain Risk Management at the Centre for Logistics and Supply Chain Management, Cranfield School of Management U.K, Richard works with European and International companies on logistics and supply chain projects in all sectors including pharmaceutical, retail, automotive, high technology, food drink and professional services to name a few. He is a highly acclaimed presenter and regularly speaks at Industrial Conferences and has undertaken lecture tours of Europe and Asia at the invitation of local Universities & Confederations of Industry. He has published widely in the area of supply chain management and is Editorial Advisor to a number of top journals in the area.

At the European Supply Chain Distinction Awards 2008, Professor Wilding received the `Distinguished Service Award for Thought Leadership and Service to Supply Chain Management`. In 2010 his biography was entered into “Who’s Who” described as ”Britain’s most famous reference book” for those who have ”reached the pinnacle of excellence in their field” and ”demonstrated lasting significance”.

For more information about Cranfield School of Management U.K please visit: http://www.som.cranfield.ac.uk/som/

Chairman Professor Dr. Julia Wolf, Assistant Professor for Sustainability in Logistics and Supply Chain Management, European Business School in Germany

robert — Tue, 08 Nov 2011 12:24:12 +0000

Julia Wolf is Assistant Professor for Sustainability in Logistics and Supply Chain Management at the Supply Chain Management Institute of the European Business School in Germany. Her research interests include internal and external integration from the corporate to the functional and supply chain level, management for the triple bottom line for logistics service providers and Supply Chain Management. Julia Wolf is also an experienced trainer of executives in Supply Chain Management. She is regularly invited to national and international practitioner conferences to share her insights and market views.

Luite Van Zelst, Competence Manager, Field Service Management, Royal Philips Electronics

robert — Tue, 08 Nov 2011 12:16:35 +0000

Luite van Zelst has a consulting background in the area of Advanced Planning & Scheduling. Luite joined Philips IT Applications in 2009 working for Philips Healthcare Customer Service – helping shape the IT future that supports our global professional services.

Moe Iversen, Commercial VP, Caterpillar Logistics

robert — Tue, 08 Nov 2011 12:16:15 +0000

As Vice President of Sales & Marketing for the Americas & Asia-Pacific regions, Moe Iversen provides leadership to commercial activities for new business development. Moe is also responsible for leading Cat Logistics Global Maintenance and Repair Operations (MRO) team with special emphasis on developing logistics solutions for the Mining, Petroleum and Manufacturing segments. Moe has more than 30 years of experience in industrial manufacturing, product support, dealer operations and international marketing and sales management. Prior to his current position, Moe served in a number of senior leadership roles as Vice President Sales, Product support and Remanufactured Products.

Application For German Delegation Pass

robert — Wed, 19 Oct 2011 11:42:40 +0000

Derek O’Brien, Senior Partner and Master Facilitator, Wilson Learning Europa (EMEA)

robert — Mon, 03 Oct 2011 07:28:21 +0000

Derek O’Brien has over 30 years experience in Senior Management within a wide range of key industry sectors. Currently managing Wilson Learning’s operation in Ireland, Derek is also a talented and well respected “Master Facilitator” in high demand for executing Leadership, Sales and Individual Effectiveness training solutions for diverse client audiences across the EMEA region. Derek specialises in linking world-class Wilson Learning content to client’s key business issues and ensuring that learning “sticks” for the long-term. He is a skilled in the art of facilitation and delivers via a blend of traditional “instructor-led” workshops and interactive “virtual programmes”.

Would you like to be an Official Conference Reporter?

robert — Fri, 30 Sep 2011 11:48:25 +0000

Aftermarket Business Platform Stockholm 2011 offer the limited number of 2 Event Blogger tickets for each event. Bloggers are selected based on: blog content, readership, language and influence.

6 of the many reasons to Blog for us:
1. Exposure for your blog – Promote your blog to industry leaders
2. Get more exposure for yourself – Show your knowledge and expertise as a freelance writer
3. Attract potential customers
4. Get feedback on what you do
5. Expand your network
6. Influence the influencers AND become one yourself

You will receive:
• Free ticket for the 2-day event (including lunches, networking breaks etc.)
• Access to influential leaders in the industry (event speakers, delegates and partners) for exclusive face-to-face interviews, Q&A, and videos / vlogs
• Recognition on the ABPS 2011 website, ABPS 2011 social media (Twitter, LinkedIn, Vimeo, Facebook etc) and ABPS 2011 blog posts as the Official Event Blogger
• Pre-event updates from ABPS 2011 on upcoming speakers, partners and sessions
• The possibility to connect with and interview speakers before and during the event
• An “Official Conference Reporter” badge / banner for your blog to promote your presence

Blogger obligations:
• Prior to the event: publish (a minimum of 4) blog posts and tweet about the event (from the date of confirming to be our official blogger up to the event date)
• Prior to the event: promote the event to your followers / community (via your blog, email newsletters, linkedin, facebook, twitter etc). We will provide you with a special discount on the ticket price for your followers so that you can use this code.
• During the event: blog and tweet live
• Post event: publish (a minimum of 1) blog posts
• Need to have a minimum of 2000 followers on personal blog

Rules for guest blogging:
• The post needs to fit the specific conference topic
• The post can only be used on your own blog, not elsewhere.
• It needs to be an original post / piece of writing by you.
• The post needs to be your own work, not someone else’s
• If you use a link it must be redirected to the article and not affiliate links
• FYI, we usually recommend 150-200 word posts
• FYI, the blog post can also include video, photos, info graphics, statistics and/or a poll

Since Official Event Blogger Partnership’s are limited please contact me, Lisa Bergström, to discuss details.

e-mail: lisa.bergstrom@midfieldmedia.com

Karin Kruse, Service Marketing Manager Aftermarket business, Maquet Critical Care

robert — Wed, 31 Aug 2011 08:43:18 +0000

Karin Kruse is responsible for the development of the aftermarket concept MCare, when it comes to services, products and supporting tools. She also supports the sales and service organization with marketing and sales material. Previously she has been working with Product Management at Electrolux, responsible for product launches, including implementation of consistent communication packages for End Consumers Trade and Sales Companies.

Brad Tribble, Vice President Customer Care & Aftermarket Development Europe, Middle East & Africa, Electrolux

robert — Wed, 31 Aug 2011 08:42:40 +0000

Brad Tribble is Vice President of Customer Care & Aftermarket for Electrolux Major Appliances Europe, a division of Electrolux AB which is a global leader in household appliances under brands such as Electrolux, AEG and Zanussi. Prior to his current role, Tribble held various senior general management roles within Electrolux including Head of Northern Europe, Managing Director of UK/Ireland and President of East Asia. Tribble previously worked more than ten years at Sara Lee Corporation, where he held a number of senior leadership positions in Europe and Asia.

Laurent Othacéhé, CEO, IFS 360 Scheduling

robert — Wed, 31 Aug 2011 08:41:58 +0000

Prior to founding 360 Scheduling, Laurent Othacéhé worked for high-tech software houses PAFEC, Blue 8, and SER as Divisional Director, Sales Director and Managing Director respectively. He is recognized as an authority in the field of resource optimization and has been responsible for the inception and development of some of the world’s most advanced real-time scheduling systems. In September 2010, after 6 years of rapid profitable growth, Laurent sold 360 Scheduling to IFS AB, a global provider of Enterprise Applications. Laurent and his team remain at the head of the new business unit branded IFS 360 Scheduling.

Andreas Westling, Senior Partner, Navetti

robert — Wed, 31 Aug 2011 08:41:24 +0000

Andreas Westling was responsible for the development of Navetti’s pricing methodology and has first-hand experience from multiple Pricing Excellence projects for international manufacturing companies. He has been running change management projects and solution implementations to secure improved price quality, customer trust, profitability and efficiency, implementing value based and market driven pricing for companies like ITT, ABB, Atlas Copco, Bosch Rexroth and Husqvarna. Andreas is skilled at technical, business and organizational elements of implementing pricing solutions.

AFTERMARKET BUSINESS PLATFORM STOCKHOLM 2011 – THE EUROPEAN CROSS-INDUSTRY MEETING PLATFORM WITHIN AFTERMARKET SERVICE EXCELLENCE!

robert — Wed, 31 Aug 2011 08:38:55 +0000

In the current economic turmoil your aftermarket service offering has a crucial role in determining the long-term profitability and market position of your business. As many products and services become increasingly commoditized, aftermarket is often an “order winner” in many markets. There are significant opportunities at hand. In order to gain market shares, now is the time to strengthen your competitive edge by harnessing customer loyalty and re-engineering your service portfolio. But with the pressure to deliver more with less in a volatile and unpredictable market – how can you turn theory into reality?

As Chairman I am pleased to welcome many of you to Stockholm 30th of November-2nd of December the 5th edition in a series of highly successful Supply Chain Management conferences for the European audience hosted & organized by Midfield Media. This platform brings a unique opportunity to learn from and network with the leading multinational aftermarket players– how they have maintained and strengthened client relations as well as boosted profitability through innovative aftermarket strategies. We feature cross industry business cases, showcase best practices and focus on the very latest experience.

Key topics addressed in Stockholm:

Effective Services Innovation & Design
Strategies for building a global successful Aftermarket Organization
Design for Service – the life cycle perspective
Business analytics drives performance and facilitate continuous success

I look forward to sharing knowledge and continuing the discussion Stockholm!

Sincerely,

Richard Wilding, Full Professor of Supply Chain Strategy, Cranfield School of Management, UK.

Peter Tengström, After Sales Manager Nordic & Baltic region, Husqvarna AB

robert — Wed, 24 Aug 2011 14:36:50 +0000

Håkan Wahlgren, Head of Support & Development, Husqvarna AB

robert — Wed, 24 Aug 2011 14:32:54 +0000

After his career in the Swedish Armed Forces, Håkan Wahlgren obtained Bachelor’s degrees in Mechanical Engineering and Business Administration. Between 2001 and 2005 he held various positions in Saab Training Systems, where he among other things worked with concept development, Availability driven Support contract and development of user interfaces and functionality. Since 2005 he has been working for Husqvarna AB, where he develops After Sales solutions for the commercial segment of the Outdoor Power Equipment industry.

Riccardo Signorini, Customer Service Marketing Director, Fabio Perini

robert — Wed, 24 Aug 2011 14:26:52 +0000

From 1995 to 1998 Mr. Signorini held manager positions in Bulleri Macchine, Saint-Gobain and Aprile Seafreight. During the following 11 years he was After Sales Business Unit Director at Fabio Perini S.p.A., and in 2009 he was appointed Marketing Director, Customer Service. He is responsible for Strategic Marketing and Business Development in the Customer Service field for the whole Fabio Perini company – the global leader in tissue converting and packaging lines with more than 1.000 employees worldwide.

Alexander Ragozin, Commercial Director Wireless Assets Russia, Rostelecom

robert — Fri, 19 Aug 2011 08:54:37 +0000

From 2003 to 2005 Alexander Ragozin worked with advertizing and marketing for SUN Interbrew. Subsequently, as director of advertizing agency Brand Promotion Group in Chelyabinsk 2005–2006, he was working with large international FMCG companies as well as regional networks of the Ural region, and in 2006 he became Head of Commercial Department at Tele2 Chelyabinsk. In 2009 he was appointed Commercial Director of macro region Tele2 Russia North East and in 2010 he became head of corporate sales at Tele2 Russia. April 2010–May 2011 he was Senior Business Adviser in High Technologies and Telecom in CIS and Eastern Europe for the international consulting company A.T. Kearney. Since May 2011 he is the director of the commercial department of Mobile Telecommunications at OJSC Rostelecom.

Ernst-Christoph Krackhardt, Life Cycle Management Director, Siemens Marine

robert — Fri, 19 Aug 2011 08:52:56 +0000

Mr Krackhardt received his Extra First Class Certificate of Competency (combined – motor & steam) in 1989 and became Project engineer and Team Manager Special Naval Applications at MTU Friedrichshafen. He joined Howaldtswerke Deutsche Werft AG (HDW) in 2001 as head of the Machinery design department, and in 2003 he became head of the projects department. In 2004 Mr Krackhardt joined MAN UK as Applications Engineering Director. In December 2006 he was taking on the position as Director Sales of Siemens Marine Solutions in Hamburg, and in September 2009 he was appointed Director of Life Cycle Management.

THE STRATEGIC SALES & OPERATIONS PLANNING BUSINESS PLATFORM RETURNS TO STOCKHOLM!

robert — Thu, 21 Jul 2011 09:44:25 +0000

Sune Soerensen, Group Spare Parts & Service Director, GGP Italy

robert — Mon, 18 Jul 2011 08:31:21 +0000

As responsible for aftermarket offer and activities in the GGP group, Mr. Soerensen’s main purpose is to expand the commercial offer and to manage, develop and create synergies among main functions such as logistics, marketing, purchasing, technical training and quality services. His background is in engineering and project management, but Mr. Soerensen has worked in the commercial/marketing field for various global companies before he started developing the important profit center for aftermarket activities.

Josep Capell, Business Development Manager EMEA, HP

robert — Mon, 18 Jul 2011 08:30:34 +0000

As Business Development Manager for the Graphic Solution business, Mr. Capell is responsible for the successful development of a profitable and scalable service business across all EMEA (Europe, Middle East and Africa) and for providing a best-in-class service that really meets customer needs. This includes strategic and operational marketing, sales development and business operation for both direct and indirect customers. Before joining HP, Mr. Capell was in the IT training business for more than 12 years, always in marketing and sales positions.

Anders Kettis, Vice President, Control Technologies Service Center Northern Europe, ABB Automation Systems

robert — Mon, 18 Jul 2011 08:29:48 +0000

Anders Kettis is responsible for the ABB Control Technologies Service Center for Northern Europe, one of four service centers. This organization is responsible for supply of traditional life cycle offerings, such as spare parts, product consulting services and customer support, as well as development of new life cycle services. Mr. Kettis started working for ABB in 1984 and has experience from control system development and process industry automation systems, as well as from marketing and sales. He has a Master of Science in Engineering Physics from Uppsala University.

Rohan Richards, Business Development Director, Ericsson

robert — Mon, 18 Jul 2011 08:28:48 +0000

Mr. Rohan Richards is a Business Development Director within Ericsson’s Global Services business. He focuses on developing customised value propositions and quantifying the financial impact of solutions on customers’ bottom line. Mr. Richards has over 10 years in consulting, sales and marketing roles within the IT, media and telecommuni-cations industry. He has worked with customers across Asia Pacific, Europe, Americas and Africa.

Vidar Hole, Maritime Logistics Director, Wilhelmsen Ships Service

robert — Mon, 18 Jul 2011 08:28:00 +0000

Mr. Hole worked for 18 years within the defense sector, as Contracting Officer in the Norwegian Navy Material Command, as Senior Executive Officer and later as Acting Deputy Director General in the Norwegian Ministry of Defense, where he played a crucial role in negotiating cooperation agreements between armament manufacturers. In 1997 Vidar Hole was appointed Chief Contracting Officer in the Norwegian Navy Material Command for New Frigates. In 2000 he became Procurement and Logistics Director at the electronics manufacturer Kitron, coordinating and professionalizing the sourcing of materials. He moved from equipment manufacturing to shipping in 2006, when he was appointed Vice President, Logistics in the Shipping & Logistics Department at Wilh. Wilhelmsen ASA and became responsible for development of logistics strategies. Today Vidar Hole is Maritime Logistics Director in Wilhelmsen Ships Service, responsible for WSS’s global offers, Ship Spares Logistics (SSL) and developing two new global concepts: Project Cargo Management and Special Logistics Services.

Vince Savard, Business Development Director, Arbortext, PTC

robert — Wed, 20 Apr 2011 08:57:33 +0000

Vincent Savard has spent most of his career working with service information, either creating it or providing technology to those who work with it. Prior to joining Arbortext in 1997, Vincent spent seven years working at Aerospace companies creating and delivering service information ranging from aircraft maintenance manuals, parts catalogues and service bulletins as traditional printed copy, to participating in the design and delivery of the first Electronic Technical Manual used by the Royal Canadian Air Force. After joining Arbortext Vincent continued to help customers who manufacture complex products realize their vision of having an efficient and effective Service Information process. Vincent currently manages the Business Development activities in Europe for the Arbortext Business Unit with a specific focus on the Enterprise Service Information Solutions opportunities.

Sumair Dutta, Senior Research Analyst, Service Management, Aberdeen Group

robert — Wed, 20 Apr 2011 08:56:06 +0000

As an analyst in the service management practice, Sumair Dutta researches and examines how service and manufacturing executives are utilizing technology and streamlining business practices to improve post-sales service and support processes. Through practitioner benchmarking and analysis of Aberdeen’s research database, he examines how Best-in-Class service organizations are reengineering their service chains for optimum performance and increased profitability.

Sumair’s coverage areas within the service space primarily cover the following topics on which he has written over 100 research reports and benchmarked more than 10,000 service executives:

• Field workforce management
• Scheduling/Dispatch
• Location-Based Services
• Mobility
• Remote Product Service and Diagnostics
• Customer Service Contact Centers and Web Service

Along with these specific areas of coverage, Sumair is also responsible for the development of a community of ‘Chief Service Officers’ to share and present best practices surrounding the ascent of service in today’s global organization. Sumair Dutta’s past experience has primarily dealt with financial and investment strategy. Prior to Aberdeen, he held positions in Citibank and Fernwood Art Investments analyzing investment opportunities in the tech, consumer discretionary and art investment sectors. He holds an MBA from Babson College and a BBA in Finance, Banking and Investments from the University of Wisconsin-Madison.

Anders Lif, Global Director, Product & Industry Marketing, IFS World Operations

robert — Mon, 14 Feb 2011 15:46:25 +0000

In the position as Global Director, Product & Industry Marketing, IFS World Operations, Mr. Anders Lif holds responsibility for the successful roll out of all IFS products to the market and coordinates IFS global industry directors. Mr. Lif has held seinor positions wihtin IFS since 1998, amongst others as Global Industry Director, Solution Manager EAM and Project Manager. Mr. Lif holds a Master of Science in Engineering Physics from Uppsala university.

Svein Gaarder, Vice President, After Sales & Services, TTS Marine

robert — Wed, 02 Feb 2011 09:31:57 +0000

Svein Gaarder has a long and distinguished career within the shipping and marine sector, having had several senior positions within Supply Chain Management and logistics for a number of renowned companies globally. Currently he is VP Aftersales and Services for TTS Handling Systems, responsible for their global service offering. Prior to this, amongst others, he has held the positions as VP Procurement and Logistics at Aker Kværner Eureka as well as General Manager at Seven Seas Ship Maintenance & Repairs in Dubai. Mr. Gaarder holds an Marine & Naval Engineerial degree.

Jason Smith, Director, Product & Concept Development, Cargotec Service Solutions

robert — Wed, 02 Feb 2011 09:31:25 +0000

Mr. Jason Smith specialises in Service product R&D – development of service products & concepts to directly impact added value and revenue generation. He is working with new product development on integrating serviceability concept within design. His role involves Idea Management and coaching within services organisation, idea filtering, gate keeping, value proposition and pilot testing to product launch. Mr. Smith is further responsible for New Service Development processes and output and in conjunction with New Product Development and Process Improvement. Establishment of Idea Management systems and formalisation of innovation concepts within global services. Prior to his current position as Director, Product & Concept Development at Cargotec Corporation, Mr. Smith held senior positions within Kalmar Industries, Clarke Energy and Hako Werke.

Leif Persson, Business Development Manager, Carlsberg Group

robert — Wed, 02 Feb 2011 09:30:33 +0000

In his capacity as Sales Development Manager at Carlsberg Group, Mr. Leif Persson is overall responsible for the strategy and deployment of their global services offering, accompanying their physical products. As Mr. Persson has represented Carlsberg in senior positions for a decade, he has first hand followed their profound transition from a product centric to a service oriented company.

Gösta Schwarck, Global Supply Chain Manager, MAN Diesel & Turbo

robert — Wed, 02 Feb 2011 09:29:57 +0000

Gösta Schwarck is the Global Supply Chain Manager for MAN PrimeServ’s Diesel Engines and holds the responsibility for global inventories. In his daily work, he is constantly challenged with the optimal systems set-up and decisions of which parts to stock in which optimal quantities and where to place distribution centres. With two M.Sc. engineering degrees as academic background (as well as being an APICS CSCP and ASQ CSSBB) he relies heavily on facts, measurements, quantitative data and business intelligence systems for decision-making.