SightCall is the world leader in remote video support for field service organizations. Our technology enables experts to see remote issues and guide field technicians toward resolution with a robust AR-powered feature set. SightCall is device agnostic and can be deployed on your choice of mobile device, handset or wearable. During a video session, your expert can see and free draw on the field technician’s environment, share documents, take HD photos, use optical character recognition and more to achieve first time fix. Escalating a service call to a SightCall video session improves time to resolution by an average of 61%. SightCall reduces downtime, decreases truck rolls, and increases customer satisfaction.
With a decade of experience, SightCall is trusted by field service leaders including BT Openreach, Bosch, Terex, Comcast and Dell. Our global partners include Salesforce, GE Digital by ServiceMax and Accenture. SightCall is headquartered in San Francisco with offices in NYC, Paris, Boston, London, Singapore and Frankfurt.
For more information about SightCall, visit www.sightcall.com