Ashley Weller took over as UK Service Director in 2015, with 20 years experience in the service industry, a degree in History of Art and a passionate but empathetic leadership style. He came in as the business was starting to see intense competition from coffee shop chains embedded in offices as well as on the high street. Ashley took the visionary decision to challenge his people to elevate their role, transforming themselves into Brand Ambassadors and adding even more value to great customer relationships. Now, the staff are energised, their customer satisfaction is way up and the company is supplying a much wider range of products than ever before.
moreMomentum is an international training and consultancy firm on managing business innovation and change. moreMomentum works with forward-thinking leaders of manufacturers to strengthen their capabilities to accelerate continuous business innovation and change in order to thrive in our disruptive world. During our research with 89 manufacturers we have defined the 4 Winning Habits (Direction, Dialogue, Decision-making and Discovery) from leading and long-lasting manufacturers, which are a common missing link for successful business innovation and change.