Richard Windischhofer, Senior Vice President, Collaborative Operations, ABB
Richard leads the Collaborative Operations at ABB, which includes building a network of remote service centers and making digital partnerships with customers. Before he led the digital transformation of ABB Marine and Ports. In 2015, ABB launched Integrated Operations, which combines the work of service engineers with the latest technologies of the IoT. This new approach reduces onboard visits to the vessel, increases planned maintenance work and turns free-of-charge technical support into a billable service. With his background in complex business transformations, Richard will tell how ABB managed to implement these changes and how he sees the future of field service. Richard lives in Helsinki and holds a Ph.D. in Management.